DELIVERIES:
Orders have a variable lead-time depending on which products have been bought. Each vendor has their own lead-time so please make sure you know what they are for each brand, especially if you've bought from multiple vendors.
Shipping is charged as a flat rate of R99 anywhere in South Africa (up to 2kg) and we try to deliver on an overnight basis where we can. Generally, parcels will take 1-3 days to be delivered, after the manufacturing lead-time, but if you live in a rural or outlying area then delivery will likely take a bit longer and can be anything up to 14 days once the parcel has been collected.
Please
get in touch with us if you aren't sure how long delivery will take.
You will receive email updates as items become available for shipping and you will also receive multiple tracking emails as your parcel(s) travel to you.
BULKY/HEAVY ITEMS:
Items more than 2kgs are considered heavy or bulky and will need a custom quotation to be created. Please
get in touch and let us know what you're looking to buy so we can send an accurate quote to you. If you choose to check out, you will see a 'free' shipping rate to choose, however a custom shipping rate will be sent to you separately.
INTERNATIONAL SHIPPING:
We ship to certain countries, please get in touch if your country doesn't appear in checkout. For international shipping we use EMS which is a trackable service via the postal services around the world. The international shipping fee for parcels up to 2kg is ZAR1000. If your order is over 2kgs we will send a separate shipping fee to you.
RETURNS:
If an item needs to be exchanged for a different size please get in touch with us within 7 days of your parcel being delivered and we will arrange a replacement with the vendor.
The shipping fees for returning the unwanted item as well as sending the new item will be for your own account.
If the item and has been damaged in transit, please get in touch with us within 5 days of your parcel arriving and we will arrange for the item to be returned to the vendor.
Please note, lingerie bottoms, swimwear bikini bottoms and one-piece costumes are not exchangeable or returnable due to hygiene reasons, so please ensure you purchase the correct size. If you are not sure what size to get, please
get in touch, we're happy to assist.
